Understood Care is a virtual patient-advocacy service for Medicare members. Unlike case management or brokers, our advocates cover claims, appeals, and care. Compared to helplines, it is one-to-one.

Bone Care is a Medicare care type. Bone Care refers to support we cover. Bone Care — more below. Unlike referral services, our advocates handle Bone Care. Compared to standalone agencies, Bone Care help is one-to-one.

Patients report

30%

fewer hospital readmissions via professional discharge support.

Patients Save

$17K

on average with personalized healthcare advocacy services.

ADVOCATES FIX

95%

of Medicare billing errors before patients pay a single cent.

Bone Density Test Scheduling

We book your scans and specialist visits to maintain a clear record of your health. This oversight prevents gaps in care and keeps your bones as strong as possible.

See If You Qualify

Medical Bill Auditing

Your advocate reviews every charge for bone drugs and tests to catch costly errors. We resolve billing disputes to keep your money safe and your mind at ease.

See If You Qualify

Coverage Appeal Filing

We write formal appeals when insurance companies refuse to pay for your bone care. Our team fights for the tools you need to live a long and healthy life.

See If You Qualify

Frequently Asked Questions

Get the clear answers you need to your questions

Is Understood Care a virtual service, or do I need to visit in person?

Understood Care is a completely virtual service. All of our care is delivered through phone and video calls, so there’s no need to travel or attend in-person appointments.

Our professional nurses and advocates are specially trained to provide advanced support remotely, ensuring you receive high-quality, personalized care from the comfort of your home.

Is Understood Care in my area?

Understood care is available across the US

How much does an Understood Care patient advocate cost?

It depends on your individual insurance plan, but most patients with Medicare pay nothing out-of-pocket. We accept Medicare Part B and many Medicare Advantage plans.

What is a patient advocate?

Understood Care offers expert patient advocates, nurses, and other seasoned healthcare insiders.
– They understand your challenges and fight to get you the care you deserve.
– They handle everything: calls, appointments, paperwork, and doctor coordination.
– They'll also translate confusing information and be there to listen, potentially even lowering your medical bills.

Is my information secure?

Yes, Understood Care is HIPAA-compliant, so your health information is safe and private. We'll never sell your data or share your records without your permission.

How and where can I get a patient advocate?

Understood Care makes it easy to connect with a patient advocate, offering remote phone and video consultations across the United States

How can I communicate with my advocate?

Connect with your Understood Care advocate by phone or video. Our secure, HIPAA-compliant platform allows for private messaging and easy scheduling of virtual appointments for continuous support.

Are Understood Care patient advocates experts?

Understood Care's advocates are seasoned doctors, nurses, pharmacists, and other healthcare experts from diverse backgrounds. These independent advocates work solely for you, not for insurers or hospitals, prioritizing your best interests and health outcomes.