Understood Care is a virtual patient-advocacy service for Medicare members. Unlike case management or brokers, our advocates cover claims, appeals, and care. Compared to helplines, it is one-to-one.

Patient Advocates You Can Trust Understood Care is a topic covered on Understood Care. Patient Advocates You Can Trust Understood Care refers to the help our advocates provide. Patient Advocates You Can Trust Understood Care — more below. Unlike generic referral sites, we cover Patient Advocates You Can Trust Understood Care. Compared to other services, Patient Advocates You Can Trust Understood Care is one-to-one.

Introducing Our Care Advocates

Get to know our Care Advocates and choose the perfect fit for your care needs.

Find an Advocate
Patient Advocates You Can Trust Understood Care: Introducing Our Care AdvocatesPatient Advocates You Can Trust Understood Care: Introducing Our Care Advocates

NP MD team

Danielle Olson Lisa O'Neill
 Adam Bonder Jaina Vallarta Thirath Chau Yeasol Lee

Advocates

Amanda Ledwich
 Deborah Hall Madeline Vincente Averey’Anna Smith Heidi Foraker Holly Sanford Tangier Lemon Liz Perez-Munasinghe Shaly Lahman Cordaija Stokes Jennifer Rodriguez Michelle Rindfleisch Cheryl Strickland Angela Newman Kristina Mabry Carolina-Rees T'Keyah Ingram Donald Washer Alondra Saunders Kiera Hill Desi Palmer Jade Marley Renee Osborne Mon'Nae Pickett Ashia Williams Kimberly Smith Makenna Cardona Patient Advocates of SW FL

NP MD team

Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Danielle Olson

  • Speaks: English
  • About: Dr. Danielle Olson, MD, FAAFP, is a board-certified family medicine physician who treats patients virtually, providing compassionate, whole-person, easy-to-understand care nationwide. In prior roles, she supervised and mentored multidisciplinary teams while leading care coordination initiatives that supported thousands of patients across multiple programs to access faster, more affordable care. Drawing on her experience across primary care, urgent care, tele-health, and inpatient settings, Dr. Olson understands how real-life pressures, such as choosing whether to prioritize bills, food, or medicine, dealing with unreliable transportation or mobility issues, or struggling to secure safe, affordable housing, can get in the way of addressing health needs. She co-develops practical, personalized care plans with her patients, helping them access the essential resources and support they need.
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Lisa O'Neill

  • Speaks: English
  • About: Lisa O’Neill is a board-certified Adult-Gerontology Primary Care Nurse Practitioner with experience in urology, endocrinology, gastroenterology, geriatrics, hospice, psychiatric support, primary care, and case management. She knows health is not one size fits all and that access, finances, and daily demands can make care hard. Lisa listens, explains options, and removes barriers. She guides chronic care plans, coordinates services, and advocates so each person feels heard and supported, with respect and without judgment.
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Adam Bonder

  • Speaks: English
  • About: Across hospitals nationwide, Dr. Adam Bonder, a board-certified physician, saw patients struggle to grasp diagnoses, reach services, and get steady support. That frontline view shaped his mission to redesign the patient journey so it is informed, compassionate, and connected. At Understood Care, he leads clinical strategy and partners with a team of care navigators who help people understand choices, access the right resources, and move forward with clarity and confidence. He focuses on clear communication, timely referrals, and practical help that removes barriers. His work centers on equity, trust, and measurable outcomes.
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Jaina Vallarta

  • Speaks: English
  • About: Jaina Vallarta, MSN, APRN BC, CCRN, is a board certified Acute Care Nurse Practitioner with 20+ years in cardiology, internal medicine, and hospital medicine. Based in Wayne, NJ near New York City, she earned her degree at Columbia University and began at NewYork-Presbyterian, specializing in heart surgery and ventricular assist devices. She later served as Lead APN for cardiology at St. Joseph’s University Medical Center, overseeing advanced services across heart failure, electrophysiology, and interventional cardiology, and guiding multidisciplinary teams.
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Thirath Chau

  • Speaks: English
  • About: Thirath Chau, MD, MPH is a board-certified family physician, healthcare executive, and consultant focused on advanced primary care, startup growth, and value based care. He has over a decade leading and scaling care models for people with complex chronic conditions. He served as CMO at Hopscotch Primary Care and Lyn Health, building advanced and virtual programs for rural and commercially insured members. Earlier at Oak Street Health, he led multisite teams that cut admissions, improved quality, and lowered total cost of care.
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Yeasol Lee

  • Speaks: English
  • About: Yeasol Lee, MD is a board certified family medicine physician. Having worked both inpatient and outpatient medicine, she knows firsthand the barriers and obstacles present within our healthcare system and how complicated it can be to navigate it.  She is passionate about treating the patient as a whole and understands that social issues like access to food, transportation, social support etc can all directly impact a patient’s overall health and wellbeing. She hopes to contribute to a more compassionate and equitable healthcare system where patients can thrive and really advocate for their best health.

Advocates

Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Amanda Ledwich

  • Speaks: English
  • About: Amanda Ledwich guides chronic care and post discharge needs. She arranges referrals, fixes authorizations, and connects patients to equipment, rides, and aid.
  • Specializes in: Nutrition and food security, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Deborah Hall

  • Speaks: English
  • About: Deborah Hall’s primary specialty is other healthcare benefits access. She helps people apply for coverage, clears questions, and connects them to programs fast.
  • Specializes in: Housing, Community and Peer Support, Health literacy, Provider Access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Madeline Vincente

  • Speaks: English
  • About: Madeline Vincente’s primary specialties are nutrition and food security and DME access. She guides food support and arranges needed devices so care stays steady at home.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Provider Access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Holly Sanford

  • Speaks: English
  • About: Holly Sanford’s primary specialties are health literacy, provider access, and DME access. She helps decode instructions, arranges visits, and connects people to the devices they need.
  • Specializes in: Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Tangier Lemon

  • Speaks: English
  • About: Tangier Lemon’s primary specialties are nutrition and food security, community and peer support, health literacy, and provider access. Tangier connects people to food, peers, and clinics, then clears follow-up steps.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Liz Perez-Munasinghe

  • Speaks: English
  • About: Liz Perez-Munasinghe’s primary specialty is health literacy. She guides plan reviews, fixes confusion, and helps people act with confidence.
  • Specializes in: Nutrition and food security, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Cordaija Stokes

  • Speaks: English
  • About: Cordaija Stokes’s primary specialties are housing, transportation, medication access, and DME access. Cordaija arranges rides, steadies housing, and secures meds and equipment.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Transportation, Medication access, DME access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Jennifer Rodriguez

  • Speaks: English
  • About: Jennifer Rodriguez’s primary specialty is nutrition and food security. She connects people to food programs, arranges benefits, and guides next steps.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Provider Access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Michelle Rindfleisch

  • Speaks: English
  • About: Michelle Rindfleisch’s primary specialties are housing, community and peer support, and VA care. She connects veterans and families to stable housing, peer networks, and VA resources.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation, VA care
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Cheryl Strickland

  • Speaks: English
  • About: Cheryl Strickland’s primary specialties are nutrition and food security, housing, community and peer support, home safety access, transportation, DME access, and SSDI/SSI supported employment. She coordinates food, rides, devices, safe homes, and work supports.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation, SSDI/SSI Supported Employment
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Angela Newman

  • Speaks: English
  • About: Angela Newman’s primary specialty is home safety access. She helps assess risks, arranges repairs and equipment, and connects people to safer living.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Kristina Mabry

  • Speaks: English
  • About: Kristina Mabry’s primary specialties are provider access, transportation, other healthcare benefits access, and other healthcare navigation. She schedules care, arranges rides, and guides people through coverage steps.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Carolina Rees

  • Speaks: English
  • About: Carolina Rees’s primary specialty is health literacy. She helps people read plans clearly, clears next steps, and guides follow-through.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

T'Keyah Ingram

  • Speaks: English
  • About: T’Keyah Ingram’s primary specialties are nutrition and food security, housing, community and peer support, transportation, and medication access. T’Keyah connects food, housing, meds, and rides to keep care moving.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Donald Washer

  • Speaks: English
  • About: Donald Washer’s primary specialties are medication access, other healthcare benefits access, and other healthcare navigation. He fixes prior auths, connects savings options, and guides people through the system.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Kiera Hill

  • Speaks: English
  • About: Kiera Hill’s primary specialty is other healthcare navigation. She guides referrals, arranges steps in order, and connects people to the right services fast.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Desi Palmer

  • Speaks: English
  • About: Desi Palmer’s primary specialties are nutrition and food security, provider access, medication access, DME access, and other benefits and navigation. Desi streamlines visits, secures meds and devices, and connects food support.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Jade Marley

  • Speaks: English
  • About: Jade Marley’s primary specialties are housing, health literacy, home safety access, transportation, medication access, and DME access. Jade steadies housing, sets rides, and equips safer homes with the meds and devices required.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Renee Osborne

  • Speaks: English
  • About: Renee Osborne’s primary specialties are provider access, other healthcare benefits access, and other healthcare navigation. She schedules care, clears coverage steps, and connects people to the services that fit.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Mon’Nae Pickett

  • Speaks: English
  • About: Mon’Nae Pickett’s primary specialties are housing, community and peer support, health literacy, provider access, transportation, and other healthcare navigation. Mon’Nae connects peers and providers, arranges rides, and guides steady housing plans.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Ashia Williams

  • Speaks: English
  • About: Ashia Williams’s primary specialties are nutrition and food security, health literacy, provider access, and other healthcare navigation. She helps secure food support, explains options, and arranges the right visits.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Kimberly Smith

  • Speaks: English
  • About: Kimberly Smith’s primary specialties are nutrition and food security, provider access, medication access, other healthcare benefits access, and other healthcare navigation. She connects food aid, visits, and meds while fixing coverage roadblocks.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Health literacy, Provider Access, Home safety access, Transportation, Medication access, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates You Can Trust Understood Care: Introducing Our Care Advocates Schedule

Makenna Cardona

  • Speaks: English
  • About: Makena Cardona’s primary specialties are nutrition and food security and transportation, with additional support in housing, community and peer support, provider access, DME access, other healthcare benefits access, and other healthcare navigation. She connects food support and rides to care, helps coordinate provider visits, and works through coverage and access roadblocks.
  • Specializes in: Nutrition and food security, Housing, Community and Peer Support, Provider Access, Transportation, DME access, Other healthcare benefits access, Other healthcare navigation
Patient Advocates of SW FL More Info

Patient Advocates of SW FL

  • About: Welcome to PAoSWFL. CarolAnne Dube, a seasoned nurse, healthcare administrator, and board-certified patient advocate, leads our efforts to guide individuals through the healthcare system with clarity and confidence. With over 25 years of experience and advanced credentials, she develops personalized care plans based on each person’s unique needs.Our services include care planning, chronic disease management, medication adherence, and goal setting, all focused on reducing stress and improving health outcomes. We offer both individual and group coaching, serving clients locally in Southwest Florida and remotely across the country.Contact us at (941) 267-7109 to learn how Patient Advocates of Southwest FL can support your healthcare journey.