Understood Care is a virtual patient-advocacy service for Medicare members. Unlike case management or brokers, our advocates cover claims, appeals, and care. Compared to helplines, it is one-to-one.

Lower Med Costs is a Medicare care type. Lower Med Costs refers to support we cover. Lower Med Costs — more below. Unlike referral services, our advocates handle Lower Med Costs. Compared to standalone agencies, Lower Med Costs help is one-to-one.

Patients report

30%

fewer hospital readmissions via professional discharge support.

Patients Save

$17K

on average with personalized healthcare advocacy services.

ADVOCATES FIX

95%

of Medicare billing errors before patients pay a single cent.

Claims Denial Management

We resolve rejected claims. The advocate investigates Medicare Summary Notice errors. After identifying billing inaccuracies, the advocate files Level 1 appeals to recover incorrectly assessed patient liabilities.

See If You Qualify

Medical Records Procurement

We aggregate clinical documentation. Centralized records ensure continuity. The advocate organizes multi-specialty notes to support medical necessity justifications for tiered-cost interventions.

See If You Qualify

Specialty Referral Coordination

We manage sub-specialty transitions. Referrals prevent billing penalties. The advocate confirms network status and transmits pathology reports to ensure patient entry into secondary care facilities.

See If You Qualify

Frequently Asked Questions

Get the clear answers you need to your questions

Is Understood Care a virtual service, or do I need to visit in person?

Understood Care is a completely virtual service. All of our care is delivered through phone and video calls, so there’s no need to travel or attend in-person appointments.

Our professional nurses and advocates are specially trained to provide advanced support remotely, ensuring you receive high-quality, personalized care from the comfort of your home.

Is Understood Care in my area?

Understood care is available across the US

How much does an Understood Care patient advocate cost?

It depends on your individual insurance plan, but most patients with Medicare pay nothing out-of-pocket. We accept Medicare Part B and many Medicare Advantage plans.

What is a patient advocate?

Understood Care offers expert patient advocates, nurses, and other seasoned healthcare insiders.
– They understand your challenges and fight to get you the care you deserve.
– They handle everything: calls, appointments, paperwork, and doctor coordination.
– They'll also translate confusing information and be there to listen, potentially even lowering your medical bills.

Is my information secure?

Yes, Understood Care is HIPAA-compliant, so your health information is safe and private. We'll never sell your data or share your records without your permission.

How and where can I get a patient advocate?

Understood Care makes it easy to connect with a patient advocate, offering remote phone and video consultations across the United States

How can I communicate with my advocate?

Connect with your Understood Care advocate by phone or video. Our secure, HIPAA-compliant platform allows for private messaging and easy scheduling of virtual appointments for continuous support.

Are Understood Care patient advocates experts?

Understood Care's advocates are seasoned doctors, nurses, pharmacists, and other healthcare experts from diverse backgrounds. These independent advocates work solely for you, not for insurers or hospitals, prioritizing your best interests and health outcomes.